Returns Policy

Our Commitment

We understand that buying online means you cannot physically inspect the item before purchase. Home Essentials is committed to ensuring you are satisfied with your Grandmaster Pro.

Inspection on Delivery

Please inspect your item at the time of delivery before accepting it from our courier. If you notice visible damage, report it immediately to the courier and contact us at the details below.

Return Window

The return and replacement window is confirmed at the time of your order confirmation call. Within this window, if your item has a manufacturing defect or arrives damaged, contact us to arrange a replacement or refund.

Conditions for Return

• Item must be in its original condition and packaging
• Item must not have been modified or misused
• Defect must be reported within the confirmed return window
• Proof of purchase (order reference) must be provided

How to Request a Return

Contact us via WhatsApp at +234 704 578 7045 or by email at order@homeessentials.com.ng with your order reference number and a description of the issue. We will respond within 24 hours with instructions.